We had a visit from a surveyor after a ceiling collapse who agreed it was covered by our policy. Then Evolution rejected our claim as 'wear and tear'. We caused the ceiling to fall through our (unintended) actions - how can this be wear and tear and not accidental damage? Zero accountability for the decision - just a fait accompli. Plus poor communication - we had to chase to actually find out the decision! This is the supplier insurance companies use to out-source their rejection of claims so they can wash their hands of the result. Shocking and a very poor reflection on Admiral - will be going with a proper insurer next time.
Claim your business profile now and gain access to all features and respond to customer reviews.
Launched in January 2016 and privately owned, our core business strategy is built on strong working relationships with like-minded clients and suppliers to deliver an industry leading customer experience in claims management and building repairs.
Our core principles and values are designed with the customer in mind. We empower our employees and supply chain to make decisions which are in the customer’s best interests. Claims/Jobs are managed using state-of-the-art ‘easy to use’ technology. Our ‘Customer Connect’ portal allows our customers and suppliers to track and communicate at every stage of a claim.
We have researched and developed unique and first to market customer focused mitigation and repair techniques to reduce customer impact, cost and cycle times.
Our service is delivered using hand-picked experienced teams of claims handling staff who are supported by a national supply chain of scaffolders, surveyors, builders and innovators.
Evolution Claims Management Limited Registered Office: Trigate, 210-222 Hagley Road West, Oldbury, West Midlands, B68 0NP Company Number: 09680685 Registered in England and WalesSee more
