The stop start failed on my Mercedes 8 months into the warranty, it was dignosed as a faulty AGM stop start battery. So I wrote to Evolution Warranties to have the claim paid however they stated that all batteries in the Ultimate plan wont be replaced after 6 months. However if you read the wording it refers to Battery in the singular and it states The Main 12v Battery only which in my case is housed in my engine bay and a very different battery from the heavy duty AGM battery (used for the ignition system as a normal 12v couldnt cope with the stop start) seated underneath my drivers seat which operates the Stop/Start function.Nowhere does it say "Batteries " meaning more than one it simply identifies The Main 12v Battery. Despite that they are refusing to pay so I am going to the Ombudsman and Trading Standards, sad that yet again we are left with poor service, happy to take your money (and a big chunk) for the warranty but don't want to pay out. I would think again if this warranty is offered to you, you think you are getting a great warranty only to be dissappointed again by poor service, lack of knowledge of cars and understanding. Perhaps the wording needs altering for newer policies but for my policy it still stands.
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Launched in January 2016 and privately owned, our core business strategy is built on strong working relationships with like-minded clients and suppliers to deliver an industry leading customer experience in claims management and building repairs.
Our core principles and values are designed with the customer in mind. We empower our employees and supply chain to make decisions which are in the customer’s best interests. Claims/Jobs are managed using state-of-the-art ‘easy to use’ technology. Our ‘Customer Connect’ portal allows our customers and suppliers to track and communicate at every stage of a claim.
We have researched and developed unique and first to market customer focused mitigation and repair techniques to reduce customer impact, cost and cycle times.
Our service is delivered using hand-picked experienced teams of claims handling staff who are supported by a national supply chain of scaffolders, surveyors, builders and innovators.
Evolution Claims Management Limited Registered Office: Trigate, 210-222 Hagley Road West, Oldbury, West Midlands, B68 0NP Company Number: 09680685 Registered in England and WalesSee more
