We have had to battle them throughout our claim despite being on our side supposedly. Negligence, unprofessionalism even down to outright falsified claims and outright deception. These guys use Voice analytic software(about as reliable as a coin flip) to decide whether or not you have a claim and then if it doesn’t support what they want, make false claims regarding medication affecting it. Flippant justifications of policy despite compliance. Refusal to escalate to broker. Stonewalling. Shear unprofessionalism. These guys handle “your” claim but they are not on your side nor sympathetic to how events not controlled by yourself have affected your possessions. They do not care what you get or how it has affected you and they do not try to hide it. Their behaviour is disgusting even amongst insurers in general - if you see these guys, run a mile.
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Launched in January 2016 and privately owned, our core business strategy is built on strong working relationships with like-minded clients and suppliers to deliver an industry leading customer experience in claims management and building repairs.
Our core principles and values are designed with the customer in mind. We empower our employees and supply chain to make decisions which are in the customer’s best interests. Claims/Jobs are managed using state-of-the-art ‘easy to use’ technology. Our ‘Customer Connect’ portal allows our customers and suppliers to track and communicate at every stage of a claim.
We have researched and developed unique and first to market customer focused mitigation and repair techniques to reduce customer impact, cost and cycle times.
Our service is delivered using hand-picked experienced teams of claims handling staff who are supported by a national supply chain of scaffolders, surveyors, builders and innovators.
Evolution Claims Management Limited Registered Office: Trigate, 210-222 Hagley Road West, Oldbury, West Midlands, B68 0NP Company Number: 09680685 Registered in England and WalesSee more
