I can only describe dealings with this organisation as simply dreadful. Very difficult to get hold of to speak to somebody, they don't call back. Even the insurance company isn't getting any sense out of them. Ridiculous delays, failing to abide by the policy cover e.g. saying the kitchen wall cupboards won't be replaced as part of a full replacement kitchen due to plumbing leak. The policy is very comprehensive and covers replacement of matching units etc which insurance company agrees. Latest tactic is to say that we can either accept a cash settlement or wait another 5 months if we want kitchen replaced via insurance. We are already over 18 months from the incident. They are also trying to blame subcontractor for the delay and seeking compensation from them. In our opinion they are trying to avoid paying out, exasperating the customer to the point they are so stressed they accept a cash settlement. This is dealing with 90 year old couple.... you are supposed to look after vulnerable clients. Instead you have caused them severe stress and anxiety. As a consequence, other family members are now stepping in to try to sort this out. Looks like Ombudsman and FSA are likely next steps. You should be totally ashamed of yourselves. Why on earth do you exist? Is it to handle claims or to avoid paying them?Updated to add that the insurance company, Ageas, raised a complaint on parents behalf as they too agreed the timescales and communication was unacceptable, since October 2022! Complaint upheld in favour of my parents. Still no contact from Evolution nor any response to this review.
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Launched in January 2016 and privately owned, our core business strategy is built on strong working relationships with like-minded clients and suppliers to deliver an industry leading customer experience in claims management and building repairs.
Our core principles and values are designed with the customer in mind. We empower our employees and supply chain to make decisions which are in the customer’s best interests. Claims/Jobs are managed using state-of-the-art ‘easy to use’ technology. Our ‘Customer Connect’ portal allows our customers and suppliers to track and communicate at every stage of a claim.
We have researched and developed unique and first to market customer focused mitigation and repair techniques to reduce customer impact, cost and cycle times.
Our service is delivered using hand-picked experienced teams of claims handling staff who are supported by a national supply chain of scaffolders, surveyors, builders and innovators.
Evolution Claims Management Limited Registered Office: Trigate, 210-222 Hagley Road West, Oldbury, West Midlands, B68 0NP Company Number: 09680685 Registered in England and WalesSee more
