Post your reviewCompletely unprofessional despite all of their claims around customer experience. Nearly 2 months into my claim. Communication is complete hit and miss (usually only follows when prompted). Promises of call backs not kept. Not sure they even bother reading my emails as there never seems to be a meaningful response. Evolution appoint surveyors who basically claim to be able to use google earth to spot damage. Having done some research I was expecting the claim to be turned down because of poor maintenance. Guess what- that was the case- despite the house being re- rendered and chimney repointed just over a year ago. Surveyor never attended the house and made up his report.This surveyor twice failed to turn up, after my wife had taken 2 days off work. Then, had the cheek to ask me to take a day rather than him attending on a Saturday. Of course not- that would be customer service. I brought this to Evolution’s attention and to my surprise they instructed the same person again. When I pointed out that I did not want the same unprofessional company attending our house they basically told me to sort the issue myself!? Can you talk to Frontier about it? No, all comms seem to go through Evolution. Will see if the can appoint another claims handling agency- not getting my hopes up. Advice- spend £50 more and get a reputable house building insurance. Jan 29th 2024. …and the fun just keeps on going. Another month later and still no improvement in service. Second surveyor this time from Hull. Waited to be contacted during the 1st week in Jan- again no show and no communications. Onto my second claims handler, who promised things would be different. Comms equally as bad and I had the pleasure of my 1st claims handler being back in touch as the second seems to have lost the courage to talk to me. We finally had some scaffolding put up and a surveyor turn up. (Well, we think he turned up). The message re: booking a weekend slot seemed to be totally lost/ ignored again. To my delight we ended up with 3 smashed roof tiles. So now I am actually worse off than I was before. Emailed Evolution and guess what- no response. The scaffolding didn’t seem fit for purpose to check the back of the chimney- which was brought to their attention. We also had no access to our outhouse through some ‘bright-spark’ fitting a scaffolding pole right in-front of our door. I await with interest what the next news will be.
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Launched in January 2016 and privately owned, our core business strategy is built on strong working relationships with like-minded clients and suppliers to deliver an industry leading customer experience in claims management and building repairs.
Our core principles and values are designed with the customer in mind. We empower our employees and supply chain to make decisions which are in the customer’s best interests. Claims/Jobs are managed using state-of-the-art ‘easy to use’ technology. Our ‘Customer Connect’ portal allows our customers and suppliers to track and communicate at every stage of a claim.
We have researched and developed unique and first to market customer focused mitigation and repair techniques to reduce customer impact, cost and cycle times.
Our service is delivered using hand-picked experienced teams of claims handling staff who are supported by a national supply chain of scaffolders, surveyors, builders and innovators.
Evolution Claims Management Limited Registered Office: Trigate, 210-222 Hagley Road West, Oldbury, West Midlands, B68 0NP Company Number: 09680685 Registered in England and WalesSee more
