I paid £300 for my warranty, yet staff insisted I only paid £150 despite my proof. The failed part is listed as covered, but I was told I must pay £1,200 upfront before my claim could be assessed. This contradicts the warranty terms. When I questioned this, I was talked over and pressured. A manager even made a threatening remark. The owner dismissed valid complaints and made an outrageous comparison. I followed all warranty requirements, yet the service was misleading and unprofessional. Be cautious when dealing with this company.
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