I’ve had this board a month and a half. I purchased the bash guard, the board, lights, and extended warrenty. Within one month in the remote stopped working. There were glitches in the remote communicating to the board to accelerate and to break prior the remote completely stop functioning. The lights didnt stick from the moment I got it out of the box. I attempted to communicate with their customer service and was greeted with a cold and discouraging support informing me I have to pay more to fix their disfucntional remote. I went to the insurance warrenty and they declined my claim because they ruled it as a factory error. Now 2 weeks after that the bash guard just started crumbling. Ive not run into anything and I use the board to go 0.25 miles to and from school and home on a smooth bikelane in San Francsico. I believe these products are designed to fall apart and keeping their customers on a financial hook. Do not recommend. I wrote this on their Shopify and recognized after the fact they regulated what reviews they have on their Shopify profile. I wish the insights on here were also on their Shopify profile because I would have never purchased this board and it was recommended by a friend and I trusted his judgement and didn’t further investigate so that’s on me. I hope others find this insightful. Follow up: They finally came rushing to remedy these issues and send me replacements because they’re concerned about reputation and imagine. I followed with them “While I appreciate the replacements, it doesn’t address the underlying issues just putting a temporary bandaid over the symptoms. The metal quality used for the bash guard and the screws are where the issues are. I can’t put in the new bash guard because the screw post from the previous one is lodged in the hole and the head popped off. The metal is some cheap composite metal and not solid metal so it will just continue to crumble. I can’t put the new one on due to this and I don’t see the point since I imagine it will continue to crumble.”I wish I can upload the images here. As someone who is a Digital Marketing and Strategic Communications professional working in Public Relations and digital Advertising and then turned MFA Product Developer and MBD Design Strategist I’d give my unsolicited professional feedback to this company: Stop cutting corners on quality when safety is part of the conversation and from a PR standpoint, I’d advise not trying to just put bandaids over the symptoms but use your market research team and look at the insights in your reviews and apply them through your quality control.
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Evolve Skateboards - High quality & performance electric skateboards & skate accessories. Designed in Australia.
