evolveskateboards.com.au

I purchased a new Carbon Skateboard…

I purchased a new Carbon Skateboard from Evolve. I received it in perfect condition well packed & on time. It didn't work at all. After going through all of the steps carefully for 2 to 3 hours the 1st day & aprx 1.5 hours with Evolve assisting me the 2nd day, it just didn't work. I was told I had to go through a warranty process, but after several days I asked them why they didn't just send me another skateboard. I was as polite & patient as can be. After spending $2,000 on a new skateboard that wasn't working I just decided to let them.keep the defective 1 & purchased a 2nd board out of pocket. Evolve promised me a refund which never came. They assured me that they didn't have my money, but ofcourse they did as American Express never saw any credit from Evolve. The only Information that showed up was the 2 charges. I had paid over $4 000 for 1 skateboard. With no other way to resolve the issue I disputed 1 of the charges to recover my money. The employee that I spoke to daily for 4 days kept talking to me in a very derogatory way..We dont have your money dude.. it was like I was talking to some high school kid that ripped me off! There was no mistake in the credit that never came..The buisness card services at American Express were 100% positive & no credit ever appeared anywhere on my statement. I purchased a remote and some accessories later in the year. The remote brand new out of the box didnt work. They asked me "What is it exactly that you expect us at Evolve to do about it" I just couldn't believe the response. It became another problem just to get them to agree to accept it back for service, & continued to be the same daily task all over again just to get the status of the repair. Dont get me wrong, the board is simply amazing! but if you ever have any defects its basically your problem. They will eventually take care of you,but from my experience its only if they absolutley have to. When I 1st saw the Evolve skateboard I offered to buy 50 boards to start a local store, as I had an extra $100,000, but was later glad that I didn't. I understand that some customers may have unjustified problems or complaints, but I was receiving brand new items & products that just didnt work. Understand also that the product might be technologically challenging to some people that are making customer errors, but that wasnt my situation. I have owned several electric skateboards,have designed and built longboards of my own including gas powered longboards in the 1990s before electric skateboards were even invented.I know what I'm doing. I've never been treated this way by any company, Im a respected businessman & I have never left a bad review ever once in my life. I reallly debated to leave this review until I saw a government file containing a Consumer Affairs complaint against Evolve depicting the nearly identical situation. Its hard for me to rate Evolve with 1 star as their customer service isnt a low level of service, it's basically non existent. I'd say purchase an Evolve Skateboard, but do it your own risk, as you may loose 100% your purchase price. Jamey

Date of experience: Oct 29, 2019