***OFFICIAL COMPLAINT AGAINST EVOLVE***-UNRESOLVED DANGEROUS ELECTRICAL AND CONNECTIVITY PROBLEMS. I am writing to formally complain about my experience with evolve skateboards. As you may see from my history I have had issues with my GT bamboo for several months with no resolution. The main issue was that one of my motors was not spinning at all and only gave a twitch when accelerating or decelerating. Evolve advised me to perform a few tests to distinguish between a motor problem and a remote control motherboard problem. It seemed like a motor problem and I was advised to purchase a new one, which I did. After waiting a few weeks it finally arrived and after installing it appropriately the same problem still persisted. After calling evolve I was advised to buy a new remote control motherboard which took a few weeks to arrive. Once I replaced it I was not able to connect my board to the new motherboard. (It turns out that I needed my controller firmware updated- I was not told this when I called)I had to wait another few weeks to send my controller to get updated. After that, I was able to connect my controller to the board but yet again, I encountered the same problem with the motor not spinning. I then sent the 3 motors and the 2 motherboards to evolve and one motor was repaired and the rest were in working condition. I have received my items that I sent and found that further damage was done on one of my remote control motherboard wires that was not there prior to me sending it (see attached for a pic). I am disappointed that it is damaged and taped up and more importantly that this was not mentioned to me. After putting my board back together and finally riding my board for the first time in many months I am experiencing issues with the battery. Despite fully charging the battery, it is only lasting me around 10 mins at the most of riding time. I have tried this multiple times and even left it charge overnight a couple of time and had the same issue. Honestly speaking, since I bought this board back in Nov 2016, I have probably used it under 70 miles in total. I am dissatisfied with the the quality of the board along with the length of time it has taken and the fact that i still do not have a fully functioning board. I have spent many months trying to fix one problem after another and I keep running into issues, the latest being a sudden loss of connection between the remote and the board mid- ride along with the battery issue. Evolve customer service in the US have been rude and very unhelpful they keep trying to make it look as this is an ‘isolated’ issue but clearly other people have been having similar issues. They make you feel like you have mistreated your board in actual fact the board is unsafe and dangerous.
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Evolve Skateboards - High quality & performance electric skateboards & skate accessories. Designed in Australia.
