One of the motors of the Evolve electric skateboard that I bought 11 months ago stopped working. After sending the motor to Evolve they have determined that the motor was damaged due to “external influence”. On the call they’ve explained that “external influence” means: a piece of dust got into the motor and damaged some of the sensors. According to their warranty this is not their fault and I should pay for the new motor. The first problem I have is that this motor stopped working 11 months after I bought it, after only light use (due to lockdowns - my previous Boosted board I used daily as a way to commute to the office for three years). The second problem I have is that Evolve advertises their $2000 GTR skateboards going though extreme terrain (sand and dirt etc.). They even sell all terrain wheels that you can swap in if you want to do all this off-road stuff. However, their motors have multiple large vents that are not in any way protected from dust. They have also just introduced $3000 (!) board with motors that feature very similar large unprotected vents. Not only am I disappointed in the fact the board broke after such limited use, but I think Evolve is using very misleading advertising if their motors are so susceptible to dust. Evolve should either stop advertising their board as something that is capable of handling “rough terrain”, change design of their board so that it can actually can handle it, or cover so called “external influence” under their warranty. Their support said that my case is “very rare”, but Evolve is not responsible because it’s not their fault that the piece of dust got into the motor. I agree, but it’s Evolve’s fault that they designed the board that can easily be damaged by dust and it’s their fault that they advertise it as something that can not only handle pavement, but go though sand and dirt.---RE: Reply from Evolve Skateboardsdebris or dust, whatever you want to call it. On your website you have pictures of your boards being used in sand and dirt. Your windscreen analogy is not great. Skateboards don't have windscreens or anything like it. Saying that motor is like windscreen is ridiculous. If you want to continue with car analogy then it would be engine that stopped working... while you were driving on a paved road.. how would it make you feel? You guys are completely missing the point.
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Evolve Skateboards - High quality & performance electric skateboards & skate accessories. Designed in Australia.
