The subscription policy at the company seems designed to ensnare users into automatic renewals. There’s no advance warning of an upcoming renewal, and the app isn't available on iOS like most others, which feels like a tactic to extract more money from those trying to enhance their health. After discovering a charge of £69.99, I reached out to the support team on the same day, but I was met with a lack of empathy regarding my financial situation and my inability to afford this app. Instead, I was repeatedly told, 'this is our policy' when I questioned the poor communication. There’s a clear disregard for customer care. Be cautious when signing up for this app; the team seems more focused on profits than the wellbeing of their users. Total exploitation.
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