Review Time
The subscription policy appears to entrap users into automatic renewals. There is no prior notification regarding upcoming renewals, and the subscription is not accessible on iOS like most other applications, seemingly aimed at extracting more money from those looking to improve their health. Upon noticing a charge of £69.99, I reached out to the customer support team on the same day, only to encounter a lack of empathy regarding my financial situation and my inability to afford this app. I was repeatedly told, 'this is our policy,' when I questioned the inadequate communication—showing a clear lack of genuine concern for their users. Be cautious when signing up for this app; the team seems to prioritize profits over the well-being of their users. They operate like total pirates.
If I could rate this with zero stars, I would. I signed up for the app over a year ago but hardly used it because, frankly, it didn’t meet my expectations. I thought I had canceled my subscription, but without any notification, they unexpectedly deducted an annual payment from my account. I contacted customer support immediately after the charge, thinking there would be some leniency, but despite the lack of warning and my non-use of the app, they refused to issue a refund. Extremely disappointing experience. I would strongly recommend steering clear of this company.
This is outrageous; in 2025, this company will deduct money from your account without any prior notifications regarding renewal. Imagine forgetting about a yearly subscription only to find out they've just taken your money, and upon reaching out within 15 minutes, they still won’t refund you (your response time was suspiciously delayed)? This feels like outright theft. The requirement to have a card on file only reinforces the idea that they are deliberately doing this to extract money from unsuspecting customers. Avoid at all costs. This is a company that seems indifferent to its consumers.
My experience mirrors others shared here. I signed up for the seven-day trial, which converted to a subscription. After trying the app for the first time, it was evident it wouldn’t suit my needs. I contacted customer service, and they confirmed I hadn’t used the app during the trial, completing only one workout before reaching out. They essentially said, ‘too bad, you should have tested it during the trial.’ I can’t believe the founder would want this negative reputation for her company. This reflects poorly on the leadership, and it's time to unfollow.
The subscription policy at the company seems designed to ensnare users into automatic renewals. There’s no advance warning of an upcoming renewal, and the app isn't available on iOS like most others, which feels like a tactic to extract more money from those trying to enhance their health. After discovering a charge of £69.99, I reached out to the support team on the same day, but I was met with a lack of empathy regarding my financial situation and my inability to afford this app. Instead, I was repeatedly told, 'this is our policy' when I questioned the poor communication. There’s a clear disregard for customer care. Be cautious when signing up for this app; the team seems more focused on profits than the wellbeing of their users. Total exploitation.
Unsatisfactory service. Initially purchased a deal during a sale, yet received no notification regarding a renewal. They simply deduct the funds and then refuse to provide a refund. This feels like exploitation of hard-working individuals. As a customer, you should have the right to return items if needed. It’s best to just stay away.
I’m extremely dissatisfied with my experience using the app, particularly regarding the auto-renewal, which feels like a scam. The company sends frequent marketing emails, yet I received no notice that my annual membership was about to renew. My refund request was denied. Not notifying customers of auto-renewals is unethical—this feels very shady, and I wouldn’t consider renewing in the future. This experience has significantly changed my view of the company. They should be honest and communicative with their customers by sending a clear reminder before renewals. Even their email responses are generic and lack understanding.
This business is disappointing, with auto-renewals occurring without any notification. I used the app once during a free trial 12 months ago. When I noticed £80 had been deducted from my bank account, I reached out on the same day, but received no assistance; they merely stated that I agreed to auto-renewal upon signing up. Even upon cancellation, they indicated that I had paid for an additional 364 days. Be cautious.
This company charges for subscriptions that you have not authorized, with no way to log in, no prior warnings, and no refund options. Communication is non-existent, aside from receiving a receipt AFTER the payment is taken. I’m extremely unhappy.
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