The subscription policy appears to entrap users into automatic renewals. There is no prior notification regarding upcoming renewals, and the subscription is not accessible on iOS like most other applications, seemingly aimed at extracting more money from those looking to improve their health. Upon noticing a charge of £69.99, I reached out to the customer support team on the same day, only to encounter a lack of empathy regarding my financial situation and my inability to afford this app. I was repeatedly told, 'this is our policy,' when I questioned the inadequate communication—showing a clear lack of genuine concern for their users. Be cautious when signing up for this app; the team seems to prioritize profits over the well-being of their users. They operate like total pirates.
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