Annual renewal process is a trap when you sign up on website. They don't send you an email letting you know it is renewal time and when I canceled it on the renewal date and kindly asked for a refund as I don't use the app, they gave a scripted response. Honestly I'm a little pissed off, I thought it was a good brand and I thought they would understand. I would have used the app in the future if they gave me my refund, now I am never using the app and I'm taking my business else where.
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