Horrible experience!!!! I have been with them for 22 years!! I have never been blind side by this company before until this year!! They took $499 as an infrastructure upgrade without an obvious notice to let all the customers know we were going to be charged this. When I called them , they stated on their answer service " if I was calling about the infrastructure upgrade , it was stated on our JULY STATEMENT that would be taken out in November!! Really?....I look at my July statement and it was on the back in the tiniest letters that this charge would be taken out. Not bold letters so all of us can see this but small letters so no one would confront this. That is so unprofessional and sneaky....they have access to our accounts and we agreed to the regular fees from the credit cards not from this Phony fees!!! It gets worse!! Than they took another $500 for an annual fee on January 2nd!!! With the additional fees from the credit cards....that was over$1400 out of my account without my consent!!! I'm a small business and that is alot to take when I'm budgeting my accounts......when I called in the beginning on January to cancel, the nice lady said she could not Reimburse the $1000 dollars that they stole from my account, frustrated with the response so I canceled and was told there will be no more fees as long as I mailed back the machine. We'll they lied about that too, I was just charged another $184.82 for non deposits from them. I called and this rude lady on the phone said because I didn't give the company 30 day notice!!!!! I'm so frustrated with this company!! They were never like this before!!! What a fool I am for trusting them and should of blocked them from taking any other charges out!!!! I'm definitely going to dispute this as well as finding out legal rights on this scandal that this company thinks its there right. If you are currently with them....cancel now!!! This company is not to trust!! And like another person said if they had a negative to score them I would give them -10!!
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