Review Time
Horrible experience!!!! I have been with them for 22 years!! I have never been blind side by this company before until this year!! They took $499 as an infrastructure upgrade without an obvious notice to let all the customers know we were going to be charged this. When I called them , they stated on their answer service " if I was calling about the infrastructure upgrade , it was stated on our JULY STATEMENT that would be taken out in November!! Really?....I look at my July statement and it was on the back in the tiniest letters that this charge would be taken out. Not bold letters so all of us can see this but small letters so no one would confront this. That is so unprofessional and sneaky....they have access to our accounts and we agreed to the regular fees from the credit cards not from this Phony fees!!! It gets worse!! Than they took another $500 for an annual fee on January 2nd!!! With the additional fees from the credit cards....that was over$1400 out of my account without my consent!!! I'm a small business and that is alot to take when I'm budgeting my accounts......when I called in the beginning on January to cancel, the nice lady said she could not Reimburse the $1000 dollars that they stole from my account, frustrated with the response so I canceled and was told there will be no more fees as long as I mailed back the machine. We'll they lied about that too, I was just charged another $184.82 for non deposits from them. I called and this rude lady on the phone said because I didn't give the company 30 day notice!!!!! I'm so frustrated with this company!! They were never like this before!!! What a fool I am for trusting them and should of blocked them from taking any other charges out!!!! I'm definitely going to dispute this as well as finding out legal rights on this scandal that this company thinks its there right. If you are currently with them....cancel now!!! This company is not to trust!! And like another person said if they had a negative to score them I would give them -10!!
EVO has a sleazy system designed to deceive their clients. Relationship started out normal and as expected. But quickly became pages of extra charges and even a $499 annual fee. They skim what became 9.20% (over 3 years from 2.5%) in discounts off the top of charge card deposits to my account. Then they bill an extra deduction from my checking account at month end (on top of the 9.20% skim) from EVO pages and pages of nonsense fees that would resemble a close facsimile of what the original fee agreement. They don't offer mailed statements and reports. You're never directed or given portal login data. You have to call customer service to get back into their portal. I believe this is intentional. So when balancing my checking account I would check the EVO deduction for end of month fee deductions and it was close to the original agreement. This is deceptive because, in actuality the month end checking account debit fee were on top of the 9.20% "discount" skim. This should be criminal. Drop these scumbags and do business with a bank's merchant services that doesn't play these bait-and-switch fee games. Banks won't risk losing a client over just one piece of the financial relationship. And finally, these exorbitant rates and fees wasn't because of my credit rating (780 FICO) or charge backs (0) or returns (0) or anything that would warrant paying 3 times what was agreed to initially. Beware, check your EVO statements regularly, smack these criminals down or drop them the minute they step out of line.
I attempted to cancel my EVO Payments account twice via email and never received a response. Over a year later, I discovered the account had not been canceled and monthly fees continued to be charged despite no processing activity. The account was only closed after I called, and no refund (other than most recent charge) was offered for the fees charged after my cancellation attempts (Over three thousand dollars). I recommend other small businesses get written confirmation if they choose to work with this company.
Horrible experience!!!! I have been with them for 22 years!! I have never been blind side by this company before until this year!! They took $499 as an infrastructure upgrade without an obvious notice to let all the customers know we were going to be charged this. When I called them , they stated on their answer service " if I was calling about the infrastructure upgrade , it was stated on our JULY STATEMENT that would be taken out in November!! Really?....I look at my July statement and it was on the back in the tiniest letters that this charge would be taken out. Not bold letters so all of us can see this but small letters so no one would confront this. That is so unprofessional and sneaky....they have access to our accounts and we agreed to the regular fees from the credit cards not from this Phony fees!!! It gets worse!! Than they took another $500 for an annual fee on January 2nd!!! With the additional fees from the credit cards....that was over$1400 out of my account without my consent!!! I'm a small business and that is alot to take when I'm budgeting my accounts......when I called in the beginning on January to cancel, the nice lady said she could not Reimburse the $1000 dollars that they stole from my account, frustrated with the response so I canceled and was told there will be no more fees as long as I mailed back the machine. We'll they lied about that too, I was just charged another $184.82 for non deposits from them. I called and this rude lady on the phone said because I didn't give the company 30 day notice!!!!! I'm so frustrated with this company!! They were never like this before!!! What a fool I am for trusting them and should of blocked them from taking any other charges out!!!! I'm definitely going to dispute this as well as finding out legal rights on this scandal that this company thinks its there right. If you are currently with them....cancel now!!! This company is not to trust!! And like another person said if they had a negative to score them I would give them -10!!
If I could give a minus rating I would. Was sorry but glad to read the other negative reviews as I have been in shock over the exorbitant extra fees and charges that have been put on us using this company! I’ve been a loyal customer for years but this overcharging that has been coming on over the last year is too much and I’m hopeful to find another cc processor. I’m glad to know that I’m not alone in this situation! I’m a small business and they are taking out a large percentage of my income now!
This company has the worst rates and customer service and highest additional nonsense fees. I deliberately closed my account late December 2025 and then saw a charge for their annual fee of $450 plus additional nonsense fees adding up to $630 on Jan 2nd, 2026. They said because I had 2 transactions in December that I was responsible for paying for the 2026 annual fee. They also charged a $450 infrastructure upgrade fee in Oct. I rarely used them and as a busy solo practitioner was stupidly not checking the fine print on my statements ….. which by the way you now have to have THEM send each month statement to you since they are having “technical difficulties “ on their new platform. The fine print detailed that upcoming $450 infrastructure upgrade fee, but you have to really read all the fine print. They are probably barely legal but I encourage anyone with them or considering using them to NOT! By the way, my percentage rate sneakily crept up from 6% to 10% over the fall months. Ridiculous. Pay attention to this scammy and unethical company who take 2 hours to answer their phone…. If at all. Do not give them access to your bank account, you will regret it.
You've been warned. This company should be investigated by the SEC. They will overcharge you, they are currently taking up to 8% per transaction and are also pulling money from my account at the end of each month totaling over $1000 just the last 2 months. Impossible to get through to customer support, they say they will call you back and won't. Don't let these leeches get to your bank account!!!
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EVO offers innovative, reliable & secure #payments solutions for merchants, ISOs, FIs, government organizations & multinational corporations globally.
