This company has the worst rates and customer service and highest additional nonsense fees. I deliberately closed my account late December 2025 and then saw a charge for their annual fee of $450 plus additional nonsense fees adding up to $630 on Jan 2nd, 2026. They said because I had 2 transactions in December that I was responsible for paying for the 2026 annual fee. They also charged a $450 infrastructure upgrade fee in Oct. I rarely used them and as a busy solo practitioner was stupidly not checking the fine print on my statements ….. which by the way you now have to have THEM send each month statement to you since they are having “technical difficulties “ on their new platform. The fine print detailed that upcoming $450 infrastructure upgrade fee, but you have to really read all the fine print. They are probably barely legal but I encourage anyone with them or considering using them to NOT! By the way, my percentage rate sneakily crept up from 6% to 10% over the fall months. Ridiculous. Pay attention to this scammy and unethical company who take 2 hours to answer their phone…. If at all. Do not give them access to your bank account, you will regret it.
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