Evora official is a total scam! Paid good money for a koala as I suffer anxiety. I’ve tried everything else, this was heavily advertised, so I thought I’d give it a shot.I checked a couple of things first. #1: I went to the website and didn’t order through FB ads. #2: I checked where the product ships from and the search states it only ships in the U.K.On my bank statement, the charge said: SP Evora London, but when it shipped, the notification link stated shipment by China post. I was still willing to give it a shot. The link never updated from ‘processing’ and when the item didn’t arrive in ten weeks, I contacted the company. To begin with, I was told it had shipped, but they needed to look in to why it wasn’t showing movement. I was asked to give customer services a couple of days to check.I heard nothing within ten days, the shipping still not updated, so I sent a second email asking for a refund. I then received another notice the item had just shipped and a reply asking once again for more time. I knew I had 120 days to raise a clawback and was unprepared to let another 60 days slide by without update, so I filed the forms for no receipt of goods and company misrepresentation, three days later, I had my money back. I have still received nothing from Evora, no goods, no explanation or email update whatsoever. Buyers beware, the website looks official but the company hides its location. Customer service is terrible and you’ll be lucky to receive your order. I’ve read reviews from some who did receive a koala, but the quality is awful and it breaks soon after use. There are better anxiety relief products out there that actually exist.
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