One star is too high a rating for this company. We bought a koala for our disabled daughter, it is faulty. We complained back in June and were promised a replacement. This has never arrived. We asked for a refund. This has never happened despite multiple promises. We are now ot 27 emails and despite their 'flowery' promises, still nothing. This is probably the worst customer service I've ever had. Place orders with this company at your peril
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