I had a mail to say my parcel was delayed and you would inform of a new delivery date. After 5 days I tracked the parcel only to find that it had been damaged beyond repair in transit and I needed to inform the sender. I did this and a new parcel arrywithin 48 hours although the outer packaging was damaged. Everything inside was ok. It would have better to get this information in the email. Also the photo of the delivery was not our parcel or property which doesn’t give me confidence.
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