I thought I'd have another go & tried the phone number given to me via my 'Becky the Bot' reply, that is given to absolutely everyone who has left a bad review - including clearly EVEN a staff member who hasn't been paid correctly, for god's sake! I had already tried this.
As explained previously here, the so called 'help line''s phone system is automated & relies on correctly inputted info by EVRI so we're not getting any help if that's wrong, are we? I doubt any staff is EVER available to answer, & you can't leave any message - despite what 'Becky' requested me to do.
I was curious as to why the parcel shop appeared to have returned my parcel to the sender without telling me that they had received it for me to collect, so I popped in & showed them the photo that the sender had sent me - of the parcel having been returned to her with an entirely new label generated. The shop's staff assured me that they CANNOT generate labels - it's only EVRI staff who can do that! The shop had NEVER seen the parcel. That label had triggered to me a notification that the parcel was finally to be delivered to me after many apologies that it was delayed - but it shouldn't have been me that was notified, it should have been the sender as she was the one to get it back! This is absolute proof that EVRI has CHANGED the destination address! That's like a bus driver accepting passengers' fares & then after a few stops turning round & taking the passengers straight back to where they got on! Absolutely disgraceful.
This, I realise, has happened to me before & the sellers have accused me of not going to collect the parce, & won't resend itl! I can't collect it if EVRI faffs around with it & sends it straight back, & the shop never receives it, can I? Only the shop's receipt triggers the notification to collect! We all should realise this.
This time the seller has been great & has offered to resend it by Royal Mail at her extra cost & she can't reclaim from Evri as they've closed the delivery as successful! Er...no , only successful if the intended recipient actually gets it!
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