I had sent off two parcels to a customer 2 weeks ago and I have come to find out that the third party company that evri had hired literally stole the packages, they came to pick it up at my flat and the packages never made it to my customer- absolutely ridiculous that you guys can't even deliver a package without it getting stolen by your own guys.
I can't even contact anyone here to resolve anything- literally went to call customer services, they tell me I can raise a dispute and file for a claim then they proceed to say that there's nobody available to sort anything out and then the call ended on me!
And the chat bot doesn't seem to understand how to even speak English half the time- I just need someone who can actually sort this out, I'm basically throwing money down the bin using your delivery services.
Update - 17:21 - Even the generic response with advice was dysfunctional you go to speak to their customer services on the number supplied in the reply and it goes We are experiencing technical difficulties, please call back later" and cuts the call off. What an absolute shambles I need to raise a claim for the two parcels your courier has stolen!!
Claim your business profile now and gain access to all features and respond to customer reviews.
