Waited for a delivery that was delivered somewhere else. Contacted customer service asking where it had been delivered as the picture said it was our “garage” although we have no garage, and no other house on our street has one. Was asked the next day if I had found it, to which I replied no then got told by Evri to get in touch with the company I ordered from. No attempt from courier to pick it up/tell me where they delivered it so I could get it. Shocking customer service.
Now waiting on my 2 other parcels. One Evri have had for nearly a week, meant to be 2 day delivery. Got postponed because of the rainfall. Was meant to deliver yesterday, no update from Evri. Had an ai generated email after 6pm (after the time slot they had provided to me) saying it would be delivered. It wasn’t.
Got in touch with Evri this morning to then have both my parcels to say they wouldn’t be delivered today. No idea when they will be delivered or delivered at all. After I receive these two parcels I will not be using Evri again. Been absolutely shocking here since we moved, had multiple issues and we’ve only been living here 6 weeks.
If any company uses Evri I will opt for a click and collect from now on. Can not risk not having my items that I’ve paid for not to turn up.
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