If I could give -100 I would and that's being generous!!!
We are having nothing but trouble with our local driver in the DG11 area. He is trying to avoid driving to our property on the Council owned access road . This road goes directly to our door but to save time he is trying to cut through down someone else's private driveway of a mansion! This has locked gates and is not to be used by couriers or anyone as a through road!
The driver, Robbie does know this but instead of driving on the correct road he just marks our parcels as unable to deliver/item too big for van (one order was wrapping paper)! Parcels then end up going back to the seller which means we are repeatedly having to claim refunds. Some of the items were Christmas/birthday presents which obviously has resulted in the recipients not getting their gifts!
I spoke to the driver on one occasion and he said that he had no time to deliver to the correct address because he was running late for a hospital appointment!
They're an absolute joke and trying to speak to someone human is impossible! They haven't got a clue about customer service but are more than happy to take our money! EVRI you should be ashamed of yourselves!!!
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