This company truly sucks. Once again Hermes, oops I mean Evri, same company rebranded, but not changed it's terrible practices, failed to carry out a good delivery service. They never fail to let the customer down. You can't hide under a different name...minus zero stars if I could! I had two large parcels dumped in front of my front door in full view of potential thieves on a busy road. There was no knock on both occasions. If it were not for the fact that I kept an eye on my tracking and saw the delivered update on both occasions, I would've been none the wiser, but given the state of the packaging, which were in pretty bad shape, it's hardly surprising that the driver took this course of action and scarpered. These were two deliveries on the same day and I suspect probably by the same driver. The items were large storage boxes from the same retailer. As already mentioned, the cardboard boxes were in very bad shape and two of the plastic storage boxes that I purchased were damaged and had to be returned in person, as per store policy. This has caused me major inconvenience, as I needed those storage boxes and now they are not available, not to mention the fact that I had to return damaged items in person, a cumbersome affair, as I do not drive, hence home delivery in the first place. I have verbally complained to the retailer about Evri and questioned why they use this company to the detriment of their customers. I am considering making my complaint official, along with the photos and video footage I have of both deliveries.
I do not want to hear anything from Evri, as this is not the first time this has happened and they don't truly care. In fact, every delivery I've had from Evri aka Hermes has been well below par. Whenever a retailer gives options for a delivery company I avoid this Evri like the plague that it is.
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