after asking them to deliver my parcel to a locker, they preceded to tell me for the next five days it was out for delivery only for it to never be delivered. eventually i got a reply from their stupid ai chat and i got an email, not a call back as i requested they told me it would be delivered that day and if not they would contact me before 11am the next morning. I never heard from them again, despite more requests for a call back and my parcel never arrived. Absolutely disgusting service, a company who hides behind crappy AI bots so they never have to deal with customers. i wont use any company that uses them as a courier nothing but problems
** ARE you joking, do you now how many times i have requested call beck, left a message, at least 8, and you have ignored them all. So clearly your reply is to make you look good and not actually help
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