I am extremely disappointed with my experience using Evri.
My parcel has shown inconsistent and contradictory tracking updates for over a week. At one point it was marked “Out for delivery,” yet nothing was delivered. The tracking then reverted back to being processed at the depot. It has never reached the locker I redirected it to, despite being told it would.
The most frustrating part has been the complete lack of accessible customer support.
• The live chat system does not accept my delivery postcode, meaning I cannot even begin a conversation.
• The automated phone line does not recognise my tracking number when entered.
• There is no clear way to speak to a human being.
This effectively leaves customers locked out of support.
The tracking updates provide no clarity, no realistic delivery date, and no accountability when delivery deadlines are missed. Being told to “check tracking” repeatedly is not helpful when the tracking itself is unreliable.
I understand that logistics can be complex, but what is unacceptable is a system where customers cannot speak to anyone when something goes wrong.
Until Evri improves both transparency and customer access to real support, I cannot recommend using this service.
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