Evri is an absolute disgrace of a delivery company. I paid for express delivery and what do I get? Two separate messages claiming they “attempted delivery” and were “unable to deliver” — to a supermarket pickup point. A supermarket. That is open.
How exactly do you fail to deliver to a staffed, open, commercial premises — twice — and still have the audacity to send out notifications pretending an attempt was made? This isn’t incompetence; it’s outright dishonesty.
Don’t insult customers with fabricated delivery attempts. If you haven’t delivered the parcel, say so. But sending false updates while charging for express service is unacceptable.
Atrocious, misleading, and completely unreliable service.
UPDATE:
To make matters worse, the driver didn’t even enter the supermarket to use the Doddle facility and properly check the parcel in. Instead, they stood outside at the taxi pick-up point expecting me to be there — despite this being a supermarket collection delivery, not a personal handover. That is not a delivery attempt. You cannot claim “attempted delivery” when the driver hasn’t even gone inside to complete the process correctly. This goes beyond incompetence — it shows a complete failure to follow basic procedure.
FURTHER UPDATE.
Louis, with respect, this is exactly the problem.
Of course I want help — that’s why I paid for express delivery in the first place. Telling me to go to a generic help page or leave a voicemail is not “understanding what went wrong.” It’s passing the burden back to the customer.
You have my delivery details. You have my tracking number. You have the evidence of two so-called “attempted deliveries” to an open supermarket pickup point where the driver didn’t even enter the store. Why don’t you proactively investigate and contact me to resolve it?
It is astonishing that in 2026 a major delivery company still hides behind web forms and voicemail systems instead of providing direct, accountable customer support. This experience has been frustrating from start to finish — from fabricated delivery attempts to automated, copy-and-paste responses.
I would like this resolved properly, not redirected to another queue.
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