This company is a mess, they do not care about their staff, their customers or the deliveries. Don't believe a word their chatbot says it's just a warm face covering a chaotic system of exploitation and greed. Their sorting depots are a mess and their drivers often complain of earning less than minimum wage.
I ordered two items from eBay from different sellers in the same week and both got lost. One said it got held up at their sorting office, the other said it was delivered, but the proof of address was not my home or my parcel.
They employ anyone, sometimes crooks, some times genuinely good people, but you've no way of knowing which you'll get! Some delivery drivers will either fake their proof photos so they can end their shift earlier and discard your product or do it so they can steal your item, either way you can rest assured knowing that your valuable items could be in the hands of criminals that do not care what so ever about you getting the item.
Their customer support is a multiple choice chatbot system, good luck actually speaking to a real person!
When the case of my missing delivery was escalated by both myself and the seller, both the tracking details for both of my items was deleted from their system without a trace. If you're unfortunate to have to deal with this company, please make regular copies of the tracking history as you may find the evidence disappears!
Now whenever I order something, I'll be checking who the courier is before hand, if it's EVRI, then I will shop else where, I urge others to do the same.
I've no idea how they have such a good rating on here as opposed to Royal Mail, at least Royal Mail deliveries actually arrive, something seems off.. it's probably all bot posts.
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