I am extremely disappointed with the service provided by Evri.
I specifically booked and paid extra for a Thursday collection, however the driver arrived on Wednesday, when the item was not ready. As a result, the parcel was not collected. I paid for a
home collection service for
convenience, so I will not be taking the
parcel to a drop-off store.
This error was not mine, and it has now caused unnecessary stress and delay. The item must be returned within a specific timeframe, and this disruption is not helpful.
I expect this issue to be resolved promptly. Please either:
Arrange another collection at no extra cost, or
Provide a full refund for the service paid.
Given the inconvenience and the time-sensitive nature of this return,
I have got in contact already several times. It say that someone will get back to you within 24 hours but they don't. It is still unresolved.
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