Changing their name to Evri from Hermes is the only change in the company. Still the same dreadful service. Multiple times I've had to look for my parcel searching my house number on different streets because they keep taking it to different houses. Customer service non-existent all just robots, even when I did have a "human" respond to my requests via email just seemed more like a robot too. One email response per day in the morning just repeating to me what the tracking says. Countless days my parcel would be at the depot, then apparently out for delivery, then all of a sudden at the senders depot, the out for delivery.. no parcel was delivered and now apparently it's being returned to the sender. Just this one parcel has taken over 2 weeks. Evri have had it since 12th February. They have always been incapable of doing their one job and no real help or support for anyone experiencing issues. Not to mention when I was given the option for email or phone call support, I always said phone and provided my number multiple times but not once have I received a phone call. I find all of these "5 star reviews" very questionable, I've never known or heard of anyone having a good experience with Evri/Hermes. There are even Facebook groups for people to complain about their experiences with them because it is that bad and that often.
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