I’ve had consistently terrible experiences with this courier company, and my latest one has pushed me to write this review. They repeatedly deliver parcels to completely random locations that have nothing to do with our building. Every delivery turns into a scavenger hunt, walking around nearby blocks trying to locate something that should have been handed to me or left safely at my door. It’s careless, unreliable, and shows a complete lack of basic responsibility.
What makes it even more frustrating is that there is absolutely no way to speak to a real person. No agent, no support line, no meaningful customer service. Their IVR system goes nowhere — I raised a concern once and never received any response. It feels like they’ve designed their system to avoid customer contact altogether.
The worst incident happened recently when I ordered personalised items for my son’s first birthday — something important, sentimental, and time‑sensitive. The tracking update claimed the parcel was left “near the rear door of communal parking,” which is not even close to my building and definitely not a secure location. By the time I searched the area, the parcel was gone. This completely ruined our plans and caused unnecessary stress during what should have been a joyful celebration. Thankfully, the retailer agreed to resend the items, but only because they recognised the courier’s mistake.
I genuinely have no idea what kind of service this company believes it is offering. Delivering to random places, providing zero customer support, and taking no responsibility for lost parcels is unacceptable. A courier’s basic job is to deliver items safely and reliably — something this company fails to do repeatedly.
I would strongly advise retailers to reconsider using them and customers to avoid them if they value their time, money, and peace of mind. When I checked with my neighbours, the story is no different about Evri experience!
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