This company has got to be the worst company in the UK for customer service. Their agents constantly say things they know to be untrue via emails and when they get caught out they produce other untruths. they have lost my package and have refused to do anything about it now. The seller keeps on sending me a link saying the package is at a local post office but they cant tell me which one. An absolute disgrace of a company. during a previous unresolved dispute about another package going missing, I asked them to refuse any deliveries to my house and to send them back to the sender as they cant be trusted, this they didn't do. This has go on for nearly a month now. I’ve tried all the ways to contact them and just get stock emails, no call backs and more lies. When they were Hermes they were bad and now they are worse.
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