Review Time
Where do I even start? Wow. Genuine A++ customer service like this is so refreshing to experience.
We recently transitioned from one bank account to another, including new account names and a new ABN — a process that can easily become complicated and time-consuming. However, Abby McGregor, eWay Business Development Manager, made the entire experience seamless.
Abby went above and beyond, personally calling us multiple times and consistently following up via email and message to ensure everything was progressing smoothly. She made sure we felt supported and confident at every stage of the transfer process.
Professional, proactive, and genuinely caring — Abby turned what could have been a stressful administrative task into a smooth and reassuring experience. We’re incredibly grateful for the outstanding support.
Warm Regards
Adam & Jo Walsh
Where do I even start? Wow. Genuine A++ customer service like this is so refreshing to experience.We recently transitioned from one bank account to another, including new account names and a new ABN — a process that can easily become complicated and time-consuming. However, Abby McGregor, eWay Business Development Manager, made the entire experience seamless.Abby went above and beyond, personally calling us multiple times and consistently following up via email and message to ensure everything was progressing smoothly. She made sure we felt supported and confident at every stage of the transfer process.Professional, proactive, and genuinely caring — Abby turned what could have been a stressful administrative task into a smooth and reassuring experience. We’re incredibly grateful for the outstanding support.Warm RegardsAdam & Jo Walsh
We have been a customer for more than 10 years, and they have suddenly decided to put our rates from 1.65% to 3.8% for VISA/Mastercard for international customers, and 4.45% for AMEXWe have switched both our business accounts today to ANZ worldline for 1.1% for both international and local cards + 1.2% for AMEX - good work kicking out your most loyal customers.I’m sure business will be good!Support has been terrible as well.
We had to change over our Eway account and Abby McGregor was my contact. From the start she was so helpful and understood what we were trying to achieve. She provided us with all the information we needed, always replied to my questions within a short timeframe and made the whole process easy. It was so nice being able to speak to the same person during our change over, and someone who had a great knowledge and understanding of it all.
I found the onboarding with EWay pretty seamless. There were a few hurdles to cross understandably, but support was timely and effective. I particularly appreciated having a one on one connection to assist with things. Venkat was helpful and responsive. Once connected the interface is very user friendly.I look forward to a mutually beneficial business relationship with EWay.
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Eway is a global omnichannel payment provider. The company processes secure credit card payments for merchants.
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