Bear with me, I have to set up the story so you will understand how I reached Exact Hosting. First, I was part of that awful mess when Vista Print merged with WIX. They lost all my photos twice, 18 years of photos I will never get back. WIX is a disaster so I haven't touched my website in 1-1/2 years. I began looking around January 2025 for a new website host. Everyone wanted to build a huge monstrosity for me which I didn't need or want, no company would allow me to test their site builders so I could determine whether I could even navigate it, no one seemed to give a darn. 18 years ago Vista Print was easy, now tech is so highly developed it is impossible for someone like me to figure it out and I didn't want to spend hundreds of dollars to have a site built, then more hundreds to have it maintained, etc. I was lost and overwhelmed. I decided to renew my domain with Hover (due January 31, 2025) and let the website possibly go until I could find help from someone. I explained my situation to Hover, how every website host was too complicated, etc., and they said to try their sister company, Exact Hosting which I did. I first spoke with Terry over the phone, explained my situation and he graciously shared my screen with me and put me on their site. He walked me through the process, put me on a 10 day trial at no cost to allow me to play around with the navigation, then sent me an email with further assistance. I later spoke with Tim who did the same thing of sharing my screen and giving me wonderful tips. I read the reviews of Exact Hosting (not all good) but noticed many of the reviews mentioned Vista Print and the mess that caused long time subscribers like me. I called Hover and expressed my concerns. First, Hover explained they had always been the domain host for Vista (interesting) and had been mixed up in the mess but not out of choice. Things they told me were exactly what happened to me with Vista Print and Wix so I knew they were speaking the truth. It was such a relief to find two companies (Hover and Exact Hosting) who knew what I had been through. I could also tell the reviews reflected the same time period when all the mess took place. Now to my review of Exact Hosting. They have been wonderful and I can't express my appreciation of how much they have done for me over the past 5 days. They answer the phone! The two reps I spoke with (one in Tennessee and one in Texas) were friendly, likeable, patient, experienced, caring, and definitely took care of me. I connected my website yesterday and said adios (and a few choice words) to Vista Print and WIX. Hover was able to continue to host my domain which was great as they have also been extremely friendly, helpful and patient, and they answer the phone too!. I am able to navigate the site builder with Exact with fair ease and I can reach them by telephone for help if I get stuck. This means so much when customer service is pretty much non-existent these days. Plus, I get to speak to reps in Canada or the US instead of reps in other countries who barely speak or comprehend the English language. If you are looking for a new host, give them a shot and take the time to speak with them. I am certainly glad I did. Update: (Switched to Exact January 3, 2025) February 17, 2025. Absolutely zero issues since switching my website to Exact Hosting. None. Update 10/19/25 Still no issues. Website has never gone down. Customer service always available to answer question or share screen for assistance. I refer them to my friends who want to get out of the large companies who charge crazy amounts of money with zero customer service.
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