Review Time
Absolutely THE WORST web hosting platform out there. Stay away from them unless you enjoy your website being constantly under attack and poor customer service. I would never had used them but they but out my long time server (Islandhosting) and from the day they took over - nothing but problems! I manage a few sites and everyone was getting attacked which ate up all the disc quotas - their answer was to go to a higher tier and increase quota. A few weeks later - guess what? Increased attacks and, drained quotas and have to go to next tier. It’s a game they are playing just to get you to keep paying more. I asked them to cancel ALL my accounts in December and refund my pre-paid accounts. Someone from their company named Jill said she would take care of this. It’s now nearly April and nothing has been done after multiple reminders. Just got notice today from them that one of my account was suspended. Their tactic is to just let my accounts ‘run the clock’ until my pre-paid amounts are exhausted. Do yourself a favour and steer clear of of this horrendous server.
Absolutely THE WORST web hosting platform out there. Stay away from them unless you enjoy your website being constantly under attack and poor customer service. I would never had used them but they but out my long time server (Islandhosting) and from the day they took over - nothing but problems! I manage a few sites and everyone was getting attacked which ate up all the disc quotas - their answer was to go to a higher tier and increase quota. A few weeks later - guess what? Increased attacks and, drained quotas and have to go to next tier. It’s a game they are playing just to get you to keep paying more. I asked them to cancel ALL my accounts in December and refund my pre-paid accounts. Someone from their company named Jill said she would take care of this. It’s now nearly April and nothing has been done after multiple reminders. Just got notice today from them that one of my account was suspended. Their tactic is to just let my accounts ‘run the clock’ until my pre-paid amounts are exhausted. Do yourself a favour and steer clear of of this horrendous server.
My websites got attacked and might be infected. One of them just stopped responding completely. I opened a ticket with support and haven’t heard back from them at all. It’s been like 5 days already. There’s no other way to contact support. Terrible experience, I wouldn’t recommend this host to anyone. There is only additional star for uptime level.
My previous hosting company acquired this worthless business and transferred me to them. NOTHING BUT BS!! No way to actually contact a real person for support! I had to write a ticket to find out why I wasn't receiving my BUSINESS EMAILS and it took them 5 BUSINESS DAYS TO REPLY! That is BEYOND unacceptable! I am trying to run my business! WHERE IS 24/7 SUPPORT??? And it has been over 8 weeks and they still have not transferred all my domain information and my domain from my previous hosting company. If you can at all avoid doing business with Exacthosting, do yourself a favor and RUN as far and fast as you can!! Here I sit again, having not received emails for over 6 hours. Any site that I have to get into that requires a passcode sent to me through an email... I can't get the email so I cannot get into the online business applications I need to get into to retrieve data. So here I sit, dead in the water for the past 5 hours... and still no emails. Can you tell I am a bit peeved and more than continually frustrated with this company? WHERE IS 24/7 SUPPORT FOR YOUR CUSTOMERS???
They just bought my previous hosting provider. Had some issues paying invoices (didn't work on their end) and worked with customer support through it (I ended up helping them fix their website). I did get an invoice waived for my trouble so I'm happy and appreciate it. Apart from that, everything's been smooth.
Awful experience every single time I try to manage my domains. Whoever is in charge of the UX experience, knowledge base and usability should had been fired like 10 years ago. That's how bad it is. Just stay away you'll do yourself a favor.
Exacthosting.com had several domains belong to me. I ask them to transfer my domains and they provided me with bogus transfer pin that do no work. I waited almost two months and now I lost some of my domains. They play games with peoples livelihood. I am extremely frustrated at this point. I filed an official complaint with Icann, this is the U.S government regulatory agency for internet issues with ISP, Registrants etc. I haven't heard back from them as yet. This company is non business like and unprofessional; they're located in Canada. Do not do business with them.
LOUSIEST Hosting with the LOUSIEST support! It's unbelievable how unprofessional their support is. Already submitted a ticket for almost a month now, and it's still unresolved due to their super unresponsive support teams that cannot reply to my email without being chased on live chat! Always delay for 4 days or above to reply to a simple email! (I have a 9-day delay in between, and it can go on for longer if I didn't find time to follow up with their live chat) And I am from Malaysia, which means their live chat operation hour are between 8 pm to 8 am (off work hours), which is why I chose to reach out via email initially.However, their mailbox are purely for decorative purposes because if you don't chase via live chat, they won't reply! Please refrain from buying any services from this TOTALLY UNPROFESSIONAL hosting company.
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