The company is difficult to get in touch with about problems. My order took 7 weeks to arrive after either not having had proper postage affixed or getting lost. I was informed of both. The first 2 emails I sent via their own links concerning the issue were returned as undeliverable. I finally got a response going through PayPal. I have requested 3 times a refund for a not-as-described dog toy, and have not heard back yet. I'm not really expecting to at this point.
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