Joke of a company. Delivery time frame when ordered was 4-5 weeks. When followed up after the deadline, they said because of Chinese new year there is a delay and should be expected by the end of the month (extended to 8 weeks). First of all, as a company you should take public holidays into account, there should be no circumstance where CNY would cause a one month delay and double the lead time. Then by the new deadline, they said it will be until the middle of the next month because of tensions in the Middle East LOL it’s a shipment between Asia and Australia, the Middle East is on the other side of the world and by your logic the shipment should have been despatched from weeks ago so should be well on its way that it shouldn’t be affected by this (extended to 10 weeks delay). The next excuse I was expecting was that there dog died or they had a tummy ache. Honestly was coming up with any excuse instead of accountability or any form of tracking number. Finally, they had sent a follow up saying they had ‘lost’ the package, but of course it’s not there fault it’s their third party courier. It’s a 100kg box how are you losing it? They had offered a refund which took a week to come through, however don’t even bother wasting your time. Each response takes a few days to come through and they will come up with a new excuse each time. Looks like many people have the same experience. All I can say is, what are they doing with my money in the time it took for me to place my order and the 2.5 months they spent not sending my delivery? Seems very suspicious.
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Exclusivia is a modern furniture brand built on the belief that well designed spaces can enhance everyday living. We create timeless, well crafted pieces that balance warm aesthetics with practical function, helping people shape homes that feel beautiful, comfortable and genuinely livable.
From solid wood consoles made to last, to compact storage designed for city life, every piece is created with intention. Each contour and finish is thoughtfully considered to deliver durability, comfort and quiet luxury.
Guided by simplicity, balance and natural materials, our furniture adapts to real routines whether you are hosting, unwinding or raising a family. Premium in build and considered in price, Exclusivia offers more than furniture. We help you create a home that feels grounded, inspiring and uniquely yours.
We believe good design does more than fill a room. It transforms the way you live in it.See more
