Worst furniture shop ever. Non realiable and not trustable in many ways.1) Delay manufacture & shipping with no status update to customer2) Have to reach out to get update/status of my items3) Long waiting time for reply and occasional no-respond despite whatsapp automated message stating 2 hours for human respond.4) No contact from delivery and installation team upon item arriving and passed through SG custom - again have to chase Exclusivia and ask for contact of company so I can reach out to expedite my delivery (at this point, my items has already been delayed 2 weeks past the date they stated on website during my purchase)5) Company caused huge degree of inconvenience to my family as we have to postpone our move-in date and house warming date.6) When items finally arrived, my dining table, 750mm turn out to be 450mm, the height for child's table instead.7) Also screwed up on installation - Exclusivia said many times delivery & installation will be done same day but deliver man came and said they have no tools for doing installation (although invoice stated in chinese inclusive on installation)8) Reach out again to refund my dining table as it has wasted plenty of my time and being delivered wrongly - after back & forth and reasoning, aftersales person Simon said will proceed with refund. 4 days in now but have not heard back from them, yet again.Hope this terrible experience teach alot others out there so other dont have to pay to learn a lesson like myself.
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Exclusivia is a modern furniture brand built on the belief that well designed spaces can enhance everyday living. We create timeless, well crafted pieces that balance warm aesthetics with practical function, helping people shape homes that feel beautiful, comfortable and genuinely livable.
From solid wood consoles made to last, to compact storage designed for city life, every piece is created with intention. Each contour and finish is thoughtfully considered to deliver durability, comfort and quiet luxury.
Guided by simplicity, balance and natural materials, our furniture adapts to real routines whether you are hosting, unwinding or raising a family. Premium in build and considered in price, Exclusivia offers more than furniture. We help you create a home that feels grounded, inspiring and uniquely yours.
We believe good design does more than fill a room. It transforms the way you live in it.See more
