Received misleading information from the customer service team... Felt pressured when my vehicle was deemed totaled by the insurance... The company unnecessarily delayed the title information, which held up the settlement process... They tried to propose a settlement after I received $31,282 from the insurance and contributed $2,641 myself... I wasn't informed that the remaining $550 would be considered a loan default if I accepted the proposed settlement from the representative... It's crucial to improve the training for customer service representatives... Additionally, you must stop taking advantage of your customers... Or not...
Claim your business profile now and gain access to all features and respond to customer reviews.
