I am sharing my experience to provide factual information for other traders and to document a technical dispute currently under external review.
I traded XAUUSD on MT5 using an automated strategy (Expert Advisor) on an Exness RAW account on January 29, 2026. During a period of high market volatility, multiple market orders were repeatedly accepted and then rejected by the server with the message “Request error (illiquidity)”, while new execution attempts continued to be processed intermittently.
According to the platform logs, the same orders experienced dozens of consecutive rejections before eventual execution at significantly different prices. These repeated execution failures prevented proper risk management of already open positions and resulted in severe price degradation and excessive exposure to the market.
The trading system, VPS connection, and Expert Advisor operated normally, and no technical malfunction was identified on the client side. The issue appears directly related to execution conditions during the event, where orders could neither be reliably executed nor risk properly managed.
Exness conducted an internal investigation and concluded that executions were performed according to their internal procedures. However, due to the operational limitations experienced — specifically the inability to manage open risk during continuous order rejections — I respectfully disagree with the outcome.
The case has now been formally escalated to independent international dispute resolution and regulatory review bodies for an impartial evaluation.
I am sharing this review strictly to present documented facts and encourage transparency regarding execution conditions during extreme market situations.
I remain open to a professional and fair resolution.
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