I want to share my very disappointing experience with Exness so other people can be careful before signing up.
I had a serious issue withdrawing my own money. When I contacted support, they told me I needed to verify my crypto wallet. Fine — I did it. After completing the verification, they suddenly told me I had to create another wallet because my first wallet would not be allowed for future use. That made no sense, but I followed their instructions anyway.
Then a different support person handled my case and told me I must withdraw to the original wallet. Of course, it failed again. After that, they asked me to create a self-hosted wallet. Then verify again. Then another support agent came in and told me to use a “top-rated exchanger.” Then verify again. And again. Every time it was a different person with different requirements.
This whole thing kept looping for ONE MONTH. No solution. No clear explanation. Just endless new tickets and new wallet requests. Here are some of my ticket IDs to show how serious this mess is:
PMT0001487373, PMT0001457209, PMT0001457187, PMT0001476829, PMT0001433971
I created so many tickets and so many wallet addresses just to satisfy their team, and in the end NONE of them worked.
Honestly, this experience was extremely frustrating and a huge waste of my time. I feel completely disappointed with how my case was handled. The support felt disorganized and confusing, and I kept getting passed around without real help.
I originally registered because I heard withdrawals and deposits were supposed to be fast and smooth — but in my experience, it was the opposite. Long process, repetitive verification, and no resolution.
Please be aware and think carefully before you jump in. I am sharing this so others don’t get stuck like I did.
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