I’ve sent three emails to Sales/Customer Service on the 19th, 23rd and 26th, and I’m clearly being ignored as no reply has been received. When I booked my trip (NCL–AMS–BOG–LIM), the Bogotá connection was 2h 35m with an arrival in Lima at 19:20. This has now been changed to a 4h 05m layover, and the onward flight arrives at 20:50 — all without any notification.
I paid extra specifically for the shorter travel time, and the PNR has been altered and no longer matches my original booking.
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