Just had an absolutely HORRIFIC experience with Expansive’s “Regional Sales Manager” supporting Washington DC, Marcello Gauss.He was by far the most arrogant, insulting and disrespectful employee I’ve ever met at any co-working company in the world (and I have co-worked, globally).Several of Marcello's colleagues have confirmed that he is regularly nasty and known to be a total jerk.I’m stunned that this company would put such a TOTAL non-professional in charge of interfacing with new clients. Marcello Gauss of Expansive Dupont Circle, Washington DC really ruined my trial experience, today.I've written much longer reviews on other platforms but the summary here is that this location not only has stunningly disrespectful staff, but their pricing is arbitrary. In addition to your monthly dues, you're asked to pay a "setup" fee of $125-150 dollars? For what, precisely?Even if you respectfully ask about their strange fees (Marcello stated that "everyone asks so just don't"), prepare for Marcello Gauss to literally shut the entire tour of their very unremarkable-looking office down & scream at you about wanting a "free lunch" (despite the fact that absolutely nothing about what you've done is free -- you just bought and paid for your own lunch, covered your own Uber, are spending your own energy and time even listening to his horrific sales pitch).It's really disgustingly irresponsible and unprofessional and I hope to all heavens that someone in their corporate office sees this and holds him accountable.It was HORRENDOUS. I don't say this lightly. It was. The kind of thing you'd see on Twitter when terrible employees go viral. If only I'd been rolling the tape! I do have audio of some of our interaction, however (I began recording when I realized how over-the-top he was being), and he had ZERO respect. I was stunned and left both shaken, distracted (should not be the goal of any professional co-working company) and in tears. Had the 'Area Sales Manager' been great, the arbitrary fees may have been considered. I've paid more than they are asking for, for spectacular experiences in other locations and cities, worldwide. But you have to pick a flaw. You can't be arbitrary AND insulting to good people -- good grief. Again, even his colleagues confirm he is a JERK. OBNOXIOUS. UNKIND. DISRESPECTFUL. Terrible. Ego-maniac. Disrespectful, entitled with so many (not just me, many others, too!). Wow. TOTALLY threw off my experience. I would never go back and never recommend it to anyone else, either.
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