Review Time
In 2025 I moved our virtual office from DaVinci to Expansive and for the first few months things were fine, it was a seamless transition. However, without any advanced notice, Expansive closed their Nashville location and despite numerous calls and emails to their corporate offices and the local managers, no one ever returned my calls or emails. Worse the building was closed with a months worth of my organization's mail locked inside. Worse, they were our registered commercial mail receiving agent and since they closed without notice, the USPS would not recognize any attempt on my part to forward the mail, the request had to come from Expansive. I spent countless hours on the phone with USPS who involved their Inspector General only to discover the building owned by Expansive had gone into foreclosure. Expansive had plenty of time to warn customers but failed to do so and simply closed their doors and leaving everyone at the location without recourse.
Since I couldn't forward my nonprofit organization's mail, it was all being returned to sender and worse this included many checks. The timing couldn't have been any worse since I discovered this in late Nov. spent over a week or more trying to determine what was going on and how to resolve it, that a new mailbox wasn't set up until the 6th of Dec - right before donation season! Worse, many donations pull addresses from the IRS so I had to spend hours on hold trying to get the IRS to change our official mailing address so we receive the much needed donations to for our nonprofit work.
If you need virtual mailing services, the USPS recommends getting a private mailbox address through UPS since they've had a long standing relationship with UPS and said they're reliable. UPS provides mail forwarding services too. It was also a lot more affordable vs Expansive and Davinci.
Avoid signing on with Expansive like the plague!
In 2025 I moved our virtual office from DaVinci to Expansive and for the first few months things were fine, it was a seamless transition. However, without any advanced notice, Expansive closed their Nashville location and despite numerous calls and emails to their corporate offices and the local managers, no one ever returned my calls or emails. Worse the building was closed with a months worth of my organization's mail locked inside. Worse, they were our registered commercial mail receiving agent and since they closed without notice, the USPS would not recognize any attempt on my part to forward the mail, the request had to come from Expansive. I spent countless hours on the phone with USPS who involved their Inspector General only to discover the building owned by Expansive had gone into foreclosure. Expansive had plenty of time to warn customers but failed to do so and simply closed their doors and leaving everyone at the location without recourse. Since I couldn't forward my nonprofit organization's mail, it was all being returned to sender and worse this included many checks. The timing couldn't have been any worse since I discovered this in late Nov. spent over a week or more trying to determine what was going on and how to resolve it, that a new mailbox wasn't set up until the 6th of Dec - right before donation season! Worse, many donations pull addresses from the IRS so I had to spend hours on hold trying to get the IRS to change our official mailing address so we receive the much needed donations to for our nonprofit work.If you need virtual mailing services, the USPS recommends getting a private mailbox address through UPS since they've had a long standing relationship with UPS and said they're reliable. UPS provides mail forwarding services too. It was also a lot more affordable vs Expansive and Davinci. Avoid signing on with Expansive like the plague!
First off I want to give a thank you to Denise at 69 state st, Albany, NY one of the facility managers for giving such good hospitality. It's been a very very pleasant experience so far for the two most that I've been with this company. I couldn't ask for a more dedicated workspace and professionalism that they have shown so far. Thank you
Our experience with Expansive Workspace from inception to termination—According to our records, we purchased a license for use of a private office space on or about the 28th of December 2022. The service was a 36-months duration, “Dates : 01/25/2023 To 01/31/2026,” having paid the $500 deposit and other prorated fees as evidenced via invoice #202200063564.Having done so and received the appropriate contract terms, building and our private office keys, etc., we moved into the office space with our business furnishings including a sofa, 5-drawer filing cabinet, printer, steel worktable, HEPA filter, blankets, pillows, wall hanging, ring doorbell, China serving dishes, and other office and business related furnishings and supplies.We retained emails of our communications with Expansive that display our request to move in certain items, unlimited to the aforementioned, and Expansive’s approval—which even on the dates to pick up the keys from the business manager at that time: Jessica Hannah, we came with blankets, and pillows in arms.One of the reasons that we chose to purchase office space from Expansive, was the ability to decorate our space carte blanche.To the best of our knowledge, from the time of inception to the time of termination we never violated our agreement.It is with the Production Manager’s consent that we are able to share the medical portion of the event(s) in this review.We share it because it is relevant to the termination.Rather than summarize further, we have inserted our final correspondence to Expansive:***Excerpt***This email is to request the full refund of our deposit paid to Expansive based upon the following facts: · On Friday, October 25, 2024 – a medical crisis occurred that resulted in one of our registered users of our private office, being taken by ambulance to the hospital· On Monday, October 28, 2024, at 8:03 – we sent you a communication informing you that on the date of the incident, indeed the registered user had experienced a Diabetic medical crises· On Monday, October 28, 2024, at 9:35 AM – we received a communication from you, terminating our private office agreement· That email communication was entitled: Dr. Parker | Entanglement Books - Termination· In that communication, there was no evidence provided of any policy violation on our behalf: there was only the allegation in which you stated the following: · “It has come to our attention that you and/or a member of your company have violated section 1e of the Service Agreement terms by sleeping in the office accommodations.”· In that same communication, there was no opportunity granted to us to answer said allegations; there was only the immediate execution of termination as you wrote in the closing paragraph in bold lettering the following:· “This letter serves as notice that your private office agreement has been terminated effective immediately.”· On Monday, October 28, 2024, at 10:35 AM – we answered your communication: Dr. Parker | Entanglement Books – Termination, inquiring what if any special needs accommodations Expansive Workspace extended to those with disabilities as it relates to the recovery of their lawful property, to which you wrote the following:· On Monday, October 28, 2024, at 12:43 PM – you wrote: “As a courtesy, we will allow until EOB 11/1/24 to remove all personal items. Items can be picked up during business hours (9:00 AM - 5:00 PM, Monday - Friday). Any personal belongings remaining within the office after 5:00 PM, 11/1/24, will be considered property of Expansive Workspace and will be donated or disposed of.”· On Tuesday, October 29, 2024, at 12:09 AM – we confirmed that, “The office will be cleared by end of business day on Friday, November 1, 2024.”· On Tuesday, October 31, 2024, before noon – the office was cleared of our lawful property making it move-in ready as evidenced by media and your validated assessment acceptance of such in bringing to us our final mail pieces and accepting from us, Expansive’s key and fob We, therefore, request and expect the full and complete refund of our deposit, which you may return to us via the payment method on file by which we made our Expansive payments.***End of Excerpt***A full and detailed review of our experience with Expansive may be found on our site, with evidence unlimited to recordings transcripts/emails.There are many medical reasons aside from a diabetic crises that one may sleep or even have the appearance of sleeping such as, narcolepsy, pregnancy, and etcetera, not excluding a side effect of cancer treatment. Expansive (never) provided us an opportunity to either answer, or to defend the allegation(s).Expansive (never) refunded our deposit.Based upon our experiences, we do not recommend Expansive Workspace
I signed up for a facility tour/ 1 day free trial pass to use their coworking space yesterday and i'm very pleased with their service. the location in downtown orlando is pretty neat and it has all of the basic features required in a working space/office and more.
Just had an absolutely HORRIFIC experience with Expansive’s “Regional Sales Manager” supporting Washington DC, Marcello Gauss.He was by far the most arrogant, insulting and disrespectful employee I’ve ever met at any co-working company in the world (and I have co-worked, globally).Several of Marcello's colleagues have confirmed that he is regularly nasty and known to be a total jerk.I’m stunned that this company would put such a TOTAL non-professional in charge of interfacing with new clients. Marcello Gauss of Expansive Dupont Circle, Washington DC really ruined my trial experience, today.I've written much longer reviews on other platforms but the summary here is that this location not only has stunningly disrespectful staff, but their pricing is arbitrary. In addition to your monthly dues, you're asked to pay a "setup" fee of $125-150 dollars? For what, precisely?Even if you respectfully ask about their strange fees (Marcello stated that "everyone asks so just don't"), prepare for Marcello Gauss to literally shut the entire tour of their very unremarkable-looking office down & scream at you about wanting a "free lunch" (despite the fact that absolutely nothing about what you've done is free -- you just bought and paid for your own lunch, covered your own Uber, are spending your own energy and time even listening to his horrific sales pitch).It's really disgustingly irresponsible and unprofessional and I hope to all heavens that someone in their corporate office sees this and holds him accountable.It was HORRENDOUS. I don't say this lightly. It was. The kind of thing you'd see on Twitter when terrible employees go viral. If only I'd been rolling the tape! I do have audio of some of our interaction, however (I began recording when I realized how over-the-top he was being), and he had ZERO respect. I was stunned and left both shaken, distracted (should not be the goal of any professional co-working company) and in tears. Had the 'Area Sales Manager' been great, the arbitrary fees may have been considered. I've paid more than they are asking for, for spectacular experiences in other locations and cities, worldwide. But you have to pick a flaw. You can't be arbitrary AND insulting to good people -- good grief. Again, even his colleagues confirm he is a JERK. OBNOXIOUS. UNKIND. DISRESPECTFUL. Terrible. Ego-maniac. Disrespectful, entitled with so many (not just me, many others, too!). Wow. TOTALLY threw off my experience. I would never go back and never recommend it to anyone else, either.
Bait and switch. They leased my business a space at a reasonable price. When the term was up, they wanted a 67% rent increase! They know it is hard to relocate a business and change addresses so they seem to try to lock people in at a good price then hold their business address hostage for a huge rent increase at renewal time. Beware.Also, we have seen amenities slowly vanish. They used to have free beer and coffee. Now they just have coffee. They used to have a fridge and kitchen stocked with drinks and snacks you could purchase. Now they have a vending machine. While we were there (Orlando location), the a/c and water would be turned off without advanced notice. Although the building is supposedly locked for safety. The back door was always propped open into an alley where someone has been murdered. The lack of parking is a total turn off to current and potential clients. For some reason they think it’s okay to regularly give out alcohol during business hours. Your business is not allowed to have its own wifi network. They want all businesses to share the same network. If you accept credit cards, this is not PCI compliant!
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