In 2025 I moved our virtual office from DaVinci to Expansive and for the first few months things were fine, it was a seamless transition. However, without any advanced notice, Expansive closed their Nashville location and despite numerous calls and emails to their corporate offices and the local managers, no one ever returned my calls or emails. Worse the building was closed with a months worth of my organization's mail locked inside. Worse, they were our registered commercial mail receiving agent and since they closed without notice, the USPS would not recognize any attempt on my part to forward the mail, the request had to come from Expansive. I spent countless hours on the phone with USPS who involved their Inspector General only to discover the building owned by Expansive had gone into foreclosure. Expansive had plenty of time to warn customers but failed to do so and simply closed their doors and leaving everyone at the location without recourse.
Since I couldn't forward my nonprofit organization's mail, it was all being returned to sender and worse this included many checks. The timing couldn't have been any worse since I discovered this in late Nov. spent over a week or more trying to determine what was going on and how to resolve it, that a new mailbox wasn't set up until the 6th of Dec - right before donation season! Worse, many donations pull addresses from the IRS so I had to spend hours on hold trying to get the IRS to change our official mailing address so we receive the much needed donations to for our nonprofit work.
If you need virtual mailing services, the USPS recommends getting a private mailbox address through UPS since they've had a long standing relationship with UPS and said they're reliable. UPS provides mail forwarding services too. It was also a lot more affordable vs Expansive and Davinci.
Avoid signing on with Expansive like the plague!
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