I used H&R Online for many years in past (2002-2022) and it was fine. I tried coming back yesterday and now it is downright horrible. Not intuitive at all. I tried to ask a simple question about using the revamped software and spent over 2 hours trying to get an answer to no avail. When I signed up they suggested i b pay $39.99 for a time limited $89.99 value deal., which I did. When I proceeded to do my Federal return they said i needed the $70.00 version to get the forms I needed. I spent another hour trying to figure out how to ask if the $70 would be in addition to the $39.99 that I already signed up for. I could not figure out how to find this out, so I googled for H&R phone number. When I called and explained the trouble I was having the person told me to wait for a couple minutes on hold. I waited for over 20 minutes before deciding to hang up and be done with this nonsense forever.
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H&R Block, Inc., or H&R Block, is an American tax preparation company operating in North America, Australia, and India.