Review Time
We have been coming to this H & R Block for years and Gail has been doing our taxes. Last year, we needed copies of our taxes so we went into our files. To our surprise, we didn't have a copy of our taxes, we had someone else's!!! We were shocked. ALL of someone's personal tax information in our hands. And then we realized someone could also have ours. So we immediately called very concerned. I spoke with a Supervisor, Julie, who was apologetic but assured me nobody else had my taxes, and at the same time, she was more concerned about me returning the other taxes, which I did. How she could be so sure my taxes didn't end up in the wrong hands was beyond me. Obviously Gail took the wrong taxes off the printer, leaving our taxes behind and it just wasn't discovered from "someone's" files yet. We weren't given an acceptable answer to leave us comfortable in this situation. We researched that there really isn't any liability, which is insane. All she offered was a discount off our next filing. Obviously they lost a loyal client. Just beware and make sure you receive YOUR taxes.
I used H&R Online for many years in past (2002-2022) and it was fine. I tried coming back yesterday and now it is downright horrible. Not intuitive at all. I tried to ask a simple question about using the revamped software and spent over 2 hours trying to get an answer to no avail. When I signed up they suggested i b pay $39.99 for a time limited $89.99 value deal., which I did. When I proceeded to do my Federal return they said i needed the $70.00 version to get the forms I needed. I spent another hour trying to figure out how to ask if the $70 would be in addition to the $39.99 that I already signed up for. I could not figure out how to find this out, so I googled for H&R phone number. When I called and explained the trouble I was having the person told me to wait for a couple minutes on hold. I waited for over 20 minutes before deciding to hang up and be done with this nonsense forever.
H&R Tax Prep Courses--what a junk company with the worst ever online courses. There is no support, and the content does not keep up with your progress. The app "Inkling" does not show any training courses that one signed up for. They know their product is faulty, so they designed their refund policy to prevent anyone from receiving a penny after signing up. Do NOT Waste Your money on this junk!
I filed a self employed 1099-nec I claimed two dependents that has been staying with me for more than a year that I financially care for I claim them as step children as I had been doing for years. . 230 bucks for self employed filing, state filing and forced to pay for a rep. Just for the rep to question me about my relationship to the dependents , question why birth parents weren't filing , where the parents are. Like it felt personal instead of her just looking to see if everything is right to be forward through. She telling me me that I can't claim them as step children, but I am able to claim them as such and such and I'm like you know what I'm just going to go through a different tax agency . I went to freetaxusa filed the same way I did with h&r block paid for a rep and boom federal refund approve and state within 20 mins of filing. No rep asking silly personal questions taking days to respond to my response. Last year when I filed with hnr I did a 1099-nec. Claimed the same dependents listed them as step children I had rep with 5+ year experience the only thing she asked me to do was provided proof that I recieve free medical I got my refund at the appropriate date because of PATH.
I was trying to file a late return and after my review of the preparation, the 1099‘s were in my wife’s name who has been retired for years as the business owner receiving the 1099, which I provided to them as I was filing a schedule C there were at least eight errors it was unfillable a total waste of $495. They want me to come in and pick up the return as opposed to sending it to me via email due to sensitive information. They can’t even encrypt an email with a passcode they will if I subscribe to my block one I have asked the rep to send me the link yesterday. She said she had a client. She would send it in 40 minutes then said she sent it which I never received. It was supposed to be a text message. I called her at 10 o’clock this morning asking where the link was so she could forward my corrected documents and she said she would be able to send it at 10:40 11 o’clock. I still have not received the amended return because I don’t have the link to HR block. I’ll search it and see if it’s available as she’s too busy to send it to me because she’s not getting paid to amend my return which Sherry Zeitland prepared and she was in a hurry to get out of the office and mangle it unfillable She did not mention my wife having a second car 2021 Nissan rogue platinum almost paid off and my business use of 4826 miles business and 8000 miles personal was checked NO my spouse doesn’t have another vehicle and my wife doesn’t have another vehicle she can use. And this woman has been filing taxes for years and charging $495. Don’t waste your time or money. Their service is pathetic. I’m still waiting on my block the link to have them securely send my return going on two hours promised 40 minutes ago, I would have yesterday she sent it not received???? Absolutely the worst customer service in the history of the world. I would give him a zero star if I could.
Absolutely horrible service. They were recommended to me by several expats for filing taxes online while living outside of the US and they have help my taxes hostage been completely unhelpful. Allow you to submit without doing checks then inform you after you've filed if they find errors and require you to pay for their advanced service to make corrections and will refuse to file your state taxes even if you paid them for it unless you use their service to amend the errors in your federal taxes (as in I informed them I would handle the amendments on my own without their service and they refused to move forward with my file). Which btw, the errors were cause by their website for filing being incredible unclear. I'm convinced this is intentional as it makes them more money. I'm absolutely livid I intend to find as many websites as I can to report this issues as I CANNOT believe how predatory this process has felt. I have never in the past 16 years of filing taxes had errors that required amendment this is 100% on their program.
Don't use their free service because you won't receive any assistance from them. I filed my taxes at the beginning of April and the IRS approved my return and I haven't received yet. I filled as the single person I'm and they are asking for my spouse documents and I'm not married. I have tried to contact them and it's been impossible because they don't respond either. I suppose you must paid for them to assist you, so why do they have the free option? I did my taxes last year and everything was perfect, but now I don't know what's the problem. I sent a message if I need to pay a fee but they haven't responded either. Apparently, they also want to force you to receive your money through them because I can't find any other explanation.
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H&R Block, Inc., or H&R Block, is an American tax preparation company operating in North America, Australia, and India.
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