I was trying to file a late return and after my review of the preparation, the 1099‘s were in my wife’s name who has been retired for years as the business owner receiving the 1099, which I provided to them as I was filing a schedule C there were at least eight errors it was unfillable a total waste of $495. They want me to come in and pick up the return as opposed to sending it to me via email due to sensitive information. They can’t even encrypt an email with a passcode they will if I subscribe to my block one I have asked the rep to send me the link yesterday. She said she had a client. She would send it in 40 minutes then said she sent it which I never received. It was supposed to be a text message. I called her at 10 o’clock this morning asking where the link was so she could forward my corrected documents and she said she would be able to send it at 10:40 11 o’clock. I still have not received the amended return because I don’t have the link to HR block. I’ll search it and see if it’s available as she’s too busy to send it to me because she’s not getting paid to amend my return which Sherry Zeitland prepared and she was in a hurry to get out of the office and mangle it unfillable She did not mention my wife having a second car 2021 Nissan rogue platinum almost paid off and my business use of 4826 miles business and 8000 miles personal was checked NO my spouse doesn’t have another vehicle and my wife doesn’t have another vehicle she can use. And this woman has been filing taxes for years and charging $495. Don’t waste your time or money. Their service is pathetic. I’m still waiting on my block the link to have them securely send my return going on two hours promised 40 minutes ago, I would have yesterday she sent it not received???? Absolutely the worst customer service in the history of the world. I would give him a zero star if I could.
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H&R Block, Inc., or H&R Block, is an American tax preparation company operating in North America, Australia, and India.