I just finished a bizarre tax prep experience with H&R Block in Douglasville GA.My intent is NOT to bash the people involved, so I will not use names. But, BUYER BEWARE.This is my second attempt to work with Block. In the first time, the tax preparer made an egregious error. She botched the capital gains calculation, leading to a serious flaw in my return. Luckily, I paid for their “Peace of Mind” guarantee. Long story short, Block paid me $6,000 to correct the error. No apologies, just move on.The entire staff was gathered around the front desk … chatting! My preparer among them. She know I was sitting there, but ignored me. Finally, I stood and walked to the group. Block is VERY casual about providing service, at lest in this office,In this go-around, I needed an extension. The preparer took minutes online to find the form. Finally, she handed me the completed form, but it had a serious error. She told me that I would not have to pay taxes due until October. WRONG! The law states that all taxes due had to be paid with the extension. They wanted to charge me $99 for this! And it was in error!!! Before I knew the extension was in error.I went to the front desk. She was unable to process the check to pay for the extension. She tried many times to get the reader to accept the check, but it did not work. Finally, she gave up and said I’d have to pay cash … or go somewhere else.So I returned with cash. At this point, I was angry. The person at the front desk seemed irritated to have her office chatting interrupted. I should not have gotten angry, but it was now more than an hour, two trips to the Block office and STILL no end in sight. Rather than deal with their incompetence, They called the police. How bizarre!I then went to an online service and got the extension in less than 5 minutes. And IRS accepted it!! I cost me $0!!! Shame on me for going to Block. With my accepted extension, I can now take my time to complete my taxes, but NOT with BLOCK.I checked reviews, something I should have done before putting myself in the incompetent hands of Block. I was shocked to find that Block has MANY negative reviews. 1,118 total complaints in the last three years!Oh … there appears to be NO Block address to lodge a complaint!! So I will post it on BBB, a public forum. Hopefully Block wall read this and replace staff with competent people,It took me almost two hours to get to his point with Block, something I got done in less than 5 minutes with a FREE online service.So, a word to the wise… save time, aggravation and your money; take your tax business elsewhere. I wish I had.
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H&R Block, Inc., or H&R Block, is an American tax preparation company operating in North America, Australia, and India.